Terms of Use

These Terms of Use govern access to and use of Noa, also known as Network Overall Assistant, including our website, dashboard, chatbot widget, onboarding tools, APIs, documentation, and related services.

By accessing or using Noa, you agree to these Terms. If you use Noa on behalf of an organization, you represent that you have authority to bind that organization, and the terms "you" and "your" include that organization.

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of login credentials and for all activity that occurs under your account.

You may not use Noa if you are barred from using the service under applicable law or if your use would violate sanctions, export control rules, or other legal restrictions.

Noa is provided to help businesses create, configure, operate, and analyze AI-assisted chatbot experiences. You may use the service only for lawful business purposes and in accordance with these Terms and applicable documentation.

You are responsible for your projects, chatbot configuration, uploaded or submitted content, end-user notices, consent flows, and the accuracy and legality of information you provide through the platform.

You may not misuse Noa, interfere with platform security, attempt unauthorized access, reverse engineer non-public parts of the service, overload infrastructure, remove proprietary notices, or use the service to distribute malware, spam, deceptive content, or unlawful material.

You may not use Noa to make automated decisions that produce legal or similarly significant effects without appropriate human review, required notices, and compliance with applicable laws.

You retain ownership of content you submit to Noa, including website URLs, project information, chatbot instructions, knowledge content, and conversation data, subject to the rights granted in these Terms.

You grant Noa a limited, worldwide, non-exclusive license to host, process, transmit, display, and use customer content as necessary to provide, secure, support, and improve the service.

Noa may generate responses, summaries, draft flows, recommendations, or other AI-assisted output. AI output may be incomplete, inaccurate, outdated, or unsuitable for a particular use case.

You are responsible for reviewing, approving, and monitoring AI output before relying on it for business, legal, financial, medical, safety-critical, or customer-facing decisions.

Noa may integrate with or link to third-party services, websites, infrastructure providers, payment processors, analytics tools, or communication platforms. Third-party services are governed by their own terms and policies.

We are not responsible for third-party services that we do not control, including their availability, content, security, or handling of data.

Paid features may require a subscription, usage-based fees, or other charges disclosed at checkout, in an order form, or in the dashboard. You authorize us or our payment processor to charge the applicable fees and taxes.

Unless otherwise stated, fees are non-refundable except where required by law or expressly agreed in writing. We may change pricing or plan features with reasonable notice where required.

We aim to provide a reliable service, but Noa may be unavailable from time to time due to maintenance, updates, outages, security events, or factors outside our control.

We may modify, suspend, or discontinue features where needed to improve the service, address security or legal concerns, or reflect changes in product strategy.

Noa, the platform, software, interfaces, design, documentation, logos, trademarks, and related materials are owned by Noa or its licensors and are protected by intellectual property laws.

Except for rights expressly granted in these Terms, no rights are transferred to you. You may not copy, resell, sublicense, or commercially exploit the service except as permitted by these Terms.

Noa is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and error-free performance.

Noa does not provide legal, financial, medical, or professional advice. You should obtain independent professional advice where appropriate.

To the fullest extent permitted by law, Noa and its affiliates, officers, employees, agents, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, or reputational harm.

To the fullest extent permitted by law, our total liability for any claim relating to the service will not exceed the amount you paid to Noa for the service giving rise to the claim during the twelve months before the event that gave rise to liability.

We may suspend or terminate access to Noa if you violate these Terms, create security or legal risk, fail to pay fees, or use the service in a way that could harm users, Noa, or third parties.

You may stop using Noa at any time. Certain provisions, including those relating to fees, intellectual property, disclaimers, liability limits, and dispute terms, will survive termination where appropriate.

We may update these Terms from time to time. The updated version will be posted on this page with a revised last updated date.

If changes are material, we may provide notice through the website, dashboard, email, or another reasonable channel. Continued use of Noa after changes become effective means you accept the updated Terms.

Questions about these Terms may be sent through the contact method made available on the Noa website or inside the dashboard.